Responsible Gambling

At HeyHo we take responsible gambling seriously. We want play to stay fun and under control, so we provide clear information and practical tools to help you manage your activity. If you ever feel play is becoming a problem, please pause and use the tools in your account or reach out to our support team available through the site.

Player protection principles

We promote safe, controlled play by encouraging limits, breaks and informed choices. Our approach is simple: make it easy for players to set boundaries, offer clear information about risks, and respond promptly when someone asks for help. We respect individual circumstances and aim to support players who want to change their behaviour.

Activity-control tools

Where available in your account settings you can use a range of self-help controls to manage playing time and spending. Typical tools include deposit limits, session reminders, loss limits, time-outs and self-exclusion. Use these features to personalise how you play and to reduce impulse decisions.

How to apply controls

Go to your account or responsible gambling section to set or change limits. Most controls can be adjusted instantly, while longer self-exclusion or permanent changes may require confirmation. If you cannot find a specific tool, contact support via the site for guidance.

Deposit limits

Deposit limits let you cap how much you add to your account over a chosen period. You can usually choose daily, weekly or monthly limits to match your budget. Setting a lower limit is an effective way to keep gambling affordable and predictable.

Loss limits

Loss limits restrict the total net loss you are willing to accept within a time frame. They provide a practical safety buffer and can help prevent chasing losses. Consider combining loss limits with deposit limits for more control.

Time limits and session reminders

Session reminders and time limits help you monitor how long you play. You can set automatic breaks or receive alerts after a set time. Regular short breaks reduce the risk of extended sessions and help maintain perspective.

Self-exclusion

If you need to stop playing for a period, self-exclusion allows you to block access to your account for a chosen interval. Self-exclusion is a strong measure for people who want to take a break from gambling. Instructions for self-exclusion are available in your account settings or from support.

Recognising signs of problematic behaviour

Warning signs include spending more than intended, borrowing to gamble, neglecting responsibilities, or feeling distressed about play. If you notice these signs in yourself or someone close to you, take action early by using account controls or seeking support.

Practical tips for staying in control

Set limits before you start, treat gambling as entertainment, stick to a budget, schedule regular breaks and avoid using gambling to cope with stress. Share your intentions with a friend or family member to help maintain accountability.

Professional help and further support

If you need additional assistance, consider contacting local support services or a healthcare professional. They can provide confidential advice and structured help. If you want to discuss account-level options, our support team can explain available tools and next steps.

At Hey Ho we encourage responsible play and are here to help you keep gambling safe and enjoyable.