User Terms and Conditions

These Terms and Conditions describe the rules that govern your use of the HeyHo site and services. They explain the relationship between us and our users, outline responsibilities related to accounts and activity, and set out how promotions, payments and disputes are handled. We encourage you to read these terms carefully before registering or playing.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately if you suspect unauthorised access. We may suspend, restrict or close accounts where we reasonably suspect fraud, abuse, shared accounts, or use in breach of these terms. Where action is taken we will provide information on how to contact support and, where appropriate, steps to restore access.

Eligibility and verification

To register and use the platform you must meet the legal age and eligibility requirements applicable in your jurisdiction. You remain responsible for ensuring you are permitted to use the service where you live. We may require identity and payment verification - for example proof of ID, proof of address, or proof of payment method - before allowing deposits, withdrawals or continued access. Failure to provide requested documentation may result in restricted access or account closure.

Acceptable platform use

Use of the platform must comply with these terms. Prohibited activity includes collusion, use of multiple accounts to gain an unfair advantage, manipulation of games or promotions, automated play unless explicitly permitted, and any activity intended to defraud the site or other users. We reserve the right to limit, void or reclaim funds and rewards where abuse or irregular activity is detected.

General bonus and promotion rules

Promotions and bonuses are governed by specific rules published with each offer. Wagering requirements, eligible games, maximum bet limits and conversion caps - where applicable - are set out in the promotion details. Bonuses may be voided if account activity violates these terms. Always check the promotion T&Cs in your account before opting in - promotional mechanics and availability may vary and are subject to change.

Deposits and withdrawals

We support a range of payment methods. Deposit availability, minimums, maximums, processing times and any network fees depend on the selected method and your account status. Withdrawals are subject to verification checks and any applicable limits displayed in the cashier. We may apply velocity, daily, weekly or monthly limits and may require documentation before processing a cashout. Where necessary funds may be held or returned pending review.

Dispute resolution

If you have a complaint please contact support so we can investigate. We will aim to respond and resolve issues fairly and promptly. If a complaint remains unresolved you may be asked to provide evidence to support your case. We may withhold funds during an active investigation where circumstances reasonably require it.

Updates to terms and conditions

We may update these terms from time to time. Updated terms will be posted on the site and, where required, notified to account holders. Continued use of the platform after changes means you accept the revised terms. If you do not accept changes you should stop using the service and close your account.

If you need help, our support team is available via the account help channels. For site notices and operational updates check the announcements in your Hey Ho account.