Get in touch with our team
Our support team is ready to help with account-related issues, questions about bonuses and withdrawals, technical concerns, or general feedback. Contact us any time for help with verification, cashier options, game access or session problems. We provide step-by-step guidance for account recovery and payout requests, and we aim to respond promptly via chat or email to get you back to playing with minimal delay. Please reach out.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat and email for account, verification, withdrawals; chat replies often within an hour) |
| General Enquiries | [email protected] (billing, promotions and cashier questions; aim to reply within 24-48 hours) |
| Affiliate Enquiries | [email protected] (partnerships, tracking and marketing materials) |
| Phone | +44 20 7946 0812 (available Mon-Fri 09:00-18:00; voicemail monitored) |
| Working Hours | Mon-Fri, 09:00-18:00 (limited weekend email support) |
Email Support
Email is our preferred contact method for detailed requests, account issues, or when you need to send documents. Please use a clear subject line and include up-to-date contact details to help us resolve your case quickly. Attach any relevant files and note your account ID if applicable. This prevents delays and ensures a faster, more accurate response.
Submit your enquiry
Name Email Message Send messageResponse Time
Our support team aims to reply quickly. Most inquiries are answered within one business day. Complex cases - such as account verification, payment investigations or regulatory checks - may take longer depending on the issue and required documentation. We’ll keep you informed by email and provide updates as soon as there’s progress.
Feedback
We want to hear from you. Please share feedback, suggestions, or ideas to help improve the website, games, payments, or overall experience. Every message is reviewed carefully by our team and used to make practical improvements to features, navigation, and support. Your input helps us prioritize changes and deliver a smoother, more reliable service for all players.